at blush, your shopping experience is our priority. if you are not completely satisfied with your purchase or if you have received a defective item, you have 30 days from the date you receive your package to return it.
if you wish to return an item, the following conditions must be met:
- the item(s) must be unworn, unaltered and unwashed (please do not wear perfume or deodorant when you try on your item(s), as soiled garments will not be eligible for return).
- the item(s) must be accompanied by original tags and in original packaging.
- the item(s) must have been purchased at regular price. sale and/or promotional items are not eligible for return.
- due to hygienic standards, the following items are final sale and not eligible for return: panties, teddies, rompers and any lingerie sets that include a panty.
- blush gift cards are non-refundable.
please make sure your items are eligible for a return.
to return your purchase, follow these easy steps:
- please contact customer care to request a return shipping label. a flat $5 fee will be deducted from your refund for the return.
- once you receive your return shipping label by email, simply print and attach it to your package (blush believes in environmentally-friendly practices. if possible, please re-use the original box you received your order in).
- drop off your package at any canada post location (for a list of convenient locations, please visit canada post).
- once we receive your return, it will be inspected to ensure eligibility. upon approval, your refund will be processed.
- eligible refunds will be applied to your original form of payment.
- you will be refunded for the cost of the item(s) purchased. a flat $5 fee will be deducted from your refund for the return. the amount will appear on your credit card statement within 5 to 10 business days from receipt of the return (or immediately on your blush gift card)
- original shipping fees are non-refundable
- any returned items that do not comply with our policy, may be denied at the discretion of blush.
note: when you return an item for a refund, the applicable taxes will be refunded. taxes paid on shipping fees are non refundable, unless as a result of an error on our part.
exchanges are not available at this time. you will need to return the item(s) you wish to exchange and place a new order.
return to sender
blush reserves the right to charge all shipping fees and up to a 15% restocking fee if your package is returned to us due to an incorrect address or refusal at time of delivery.